- Free shipping and return within Germany.
- We deliver within Germany, all EU countries, Switzerland, Norway, USA, Canada, Australia and Japan.
- Express shipping is currently only possible on request.
- Shipping costs are inclusive of legally applicable VAT.
- Parcel shipment via DHL:
Delivery countries / shipping costs / delivery times:
||2-3 work days*
| EU countries¹
from 100 € order value:
up to 100 €:
plus 15 € shipping
|4-7 work days *
| Switzerland, Norway
from 200 € order value:
up to 200 €:
plus 19 € shipping
|5-8 work days **
| USA, Canada, Japan, Australia
from 300 € order value:
up to 300 €:
plus 30 € shipping
|8-11 work days **
* Unless otherwise stated in the respective item description
** Delivery time may vary depending on your customs office
¹ Austria, Belgium, Denmark, Luxembourg, Netherlands, Poland, Czech Republic, Finland, Estonia, Latvia, Lithuania, Sweden, Spain, Italy, Portugal, United Kingdom, Ireland.
- Shipping costs do not cover additional customs or import taxes.
- Free returns only within Germany.
AVAILABILITY / DELIVERY TIME
- You can see the availability in the item description of the respective product.
- With the standard shipping you will receive your articles in Germany within 2-3 working days.
- Once we have sent your package, you will receive a shipping confirmation by e-mail. You can track the status of your shipment via your tracking number.
- Please note that deliveries are not made on Sundays and other holidays.
RETURN / CANCELLATION
- You can return your ordered articles free of charge (only within Germany) at any time within the cancellation period of 14 days. Details on the cancellation can be found here.
- If you would like to return one or more articles, please use the return label enclosed with each package. If this is no longer available please contact us by mail (email@example.com) or contact form to arrange an uncomplicated handling of your return.
- Please send your return to the following address: thegoodkind / Julia Fütterer / Schickhardtweg 14 / 71522 Backnang / Germany
- Please note that the delivered goods will be returned with original label
- Free returns within Germany only
- If you want to exchange an item, for example, in a different size, we ask you to place a new order and return your previously received item to us.