Shipping costs & returns

 

SHIPPING CONDITIONS

  • Free shipping and return within Germany.
  • We deliver within Germany, all EU countries¹, Switzerland, Norway, USA, Canada, Australia and Japan.
  • Express shipping is currently only possible on request.
  • Shipping costs are inclusive of legally applicable VAT.
  • Parcel shipment via DHL:
Delivery countries / shipping costs / delivery times:
  Germany  free shipping - 2-3 work days*
  EU countries¹

 from 100 € order value:

 free shipping

 up to 100 €:

 plus 10 € shipping

4-7 work days*
  Switzerland, Norway

 from 150 € order value:

 free shipping

 up to 150 €:

 plus 15 € shipping

5-8 work days**
  USA, Canada, Japan, Australia

 from 200 € order value:

 free shipping

 up to 200 €:

 plus 15 € shipping

8-11 work days**
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
* Unless otherwise stated in the respective item description
** Delivery time may vary depending on your customs office
 
¹ Austria, Belgium, Denmark, Luxembourg, Netherlands, Poland, Czech Republic, Finland, Estonia, Latvia, Lithuania, Sweden, Spain, Italy, Portugal, United Kingdom, Ireland.
 
  • Shipping costs do not cover additional customs or import taxes.
  • Free returns only within Germany.

 

AVAILABILITY / DELIVERY TIME

  • You can see the availability in the item description of the respective product.
  • With the standard shipping you will receive your articles in Germany within 2-3 working days.
  • Once we have sent your package, you will receive a shipping confirmation by e-mail. You can track the status of your shipment via your tracking number.  
  • Please note that deliveries are not made on Sundays and other holidays.

 

RETURN / CANCELLATION

  • You can return your ordered articles (free of charge only within Germany) at any time within the cancellation period of 14 days. Details on the cancellation can be found here.
  • If you would like to return one or more articles, please use the return label enclosed with each package. If this is no longer available please contact us by mail ([email protected]) or contact form to arrange an uncomplicated handling of your return.
  • Please send your return to the following address: thegoodkind / Julia Fütterer / Schickhardtweg 14 / 71522 Backnang / Germany
  • Please note that the delivered goods will be returned with original label
  • Free returns within Germany only

 

EXCHANGE 

  • If you want to exchange an item, for example, in a different size, we ask you to place a new order and return your previously received item to us.